shipping policy

International customers: We currently ship within the United States, US Territories and Canada. We do not currently ship to any other Countries.

 

When will I receive my order?

In stock items shipping to addresses within the United States usually take 2-3 business days to process and 2-4 business days to arrive. Pre-sale and custom items shipping to addresses within the United States usually take 4-6 weeks to process and 2-4 business days to arrive. 

 

Orders received over the weekend and on holidays will be processed the following business day.

If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact page.

 

A Note to Customers Living Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.

 

I never received my confirmation e-mail after ordering/registering/shipment.

Please check your Spam box — In most instances, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact” page, and submit your question through our form.

 

How do I contact customer service?

You can contact us at the “Contact” page or by email at info@braap.us or by phone at (727) 339-1646.

 

How do I check the status of my order?

Tracking information takes 2-4 days for in stock items and 4-6 weeks for pre-sale and custom items. The tracking number will be emailed and shown on the order page of your account. Please navigate to the “Contact” page and fill out the form to inquire about your tracking.

 

Which countries do you ship to?

United States and Canada.

 

Who should I contact about my international order?

Please fill out the form through our “Contact” page to inquire about your order or tracking.

 

How to Change or Cancel Your Order

You can contact us at the “Contact” page or by email at info@braap.us or by phone at (727) 339-1646.

 

WE DO NOT SHIP ON WEEKENDS AND NATIONAL HOLIDAYS